Computer Problem? We Will Fix It!

(+34) 613-996-905 ComputerStudio@ServTec.Info
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  3. Remote support questionnaire

Remote computer support: questionnaire

Please complete this form to be charged for the remote support service

Thank you for choosing our remote computer support service. You will now be charged a basic one-hour fee for the remote computer support service (remote support session: prepaid, €50 per hour or part; see the price list).

Please note: our technicians use AnyViewer remote support software to securely connect to your computer and resolve issues in real time. If you do not have AnyViewer installed yet, follow the AnyViewer setup guide before your session.

The process has three steps: 1. Contact information, 2. Payment details (your device, the problem and its urgency), and 3. Remote support (preparation and launching AnyViewer).

1. Contact information
2. Computer and system information
Which of these issues are you experiencing? (Select all that apply)
Problem description
3. Remote support preparation
To prepare for your remote support session, please confirm the following. You must confirm all preparation steps before submitting.

Your information is secure and will only be used to provide technical support services.

Start the remote session

Once your questionnaire has been sent, do you have AnyViewer remote support software installed on your computer? Please make sure you are connected to the internet!

Yes, AnyViewer is installed: click the button below to open it. AnyViewer registers the custom link type openav:// on your computer, so this link asks Windows to start the AnyViewer program (RCClient.exe) that is already installed. Your browser may ask you to confirm; choose "Open" or "Allow". Then give our technician the connection ID and password shown on screen.

Open AnyViewer

No, AnyViewer is not installed: follow the AnyViewer setup guide first (5-15 minutes).

If AnyViewer does not open automatically

Some browsers block the prompt, so let's open AnyViewer manually:

  1. Look for the AnyViewer icon on your desktop, or search for "AnyViewer" in your Windows Start menu.
  2. Double-click it to open the application.
  3. Once it's open, please give our technician the connection ID and password shown on screen.

Don't have AnyViewer installed? Get the setup guide. Still not working? Please call Computer Studio support on (+34) 613-996-905 for assistance, or return to the service menu.