Request: IT support in the office

Name: Computer Studio
Telephone: +34613996905
Price range: €€

Assistance needed for a software or hardware issue

We can help with all sorts of IT challenges, from setting up a PC, laptop, Wi-Fi coverage, or local area network, to fixing technical issues, and to showing you how to connect to the internet, configuring email services, or simply staying connected using online services (Skype/Zoom), and much more. A computer support request form for an office or business streamlines the process of reporting and resolving technical issues. It ensures all necessary information is captured upfront, allowing our IT staff to quickly understand and address problems, ultimately leading to faster resolution times and improved user satisfaction.

You can request our support by using this "IT support request in office" form, or by calling one of our support technicians. You can make an urgent support appointment directly via our support helpline (+34) 613-996-905. If we are unable to answer your call, because we are on another call or dealing with an urgent support request at that moment, do not despair: please send us an SMS to (+34) 613-996-905 and an email to ComputerStudio@ServTec.Info stating your full details and explaining as much as possible about the support request. We will contact you as soon as possible. NB: support requests completed via the IT support request form take priority over SMS messages.

We will be happy to help you with the software / hardware issue you're experiencing, but we need to collect lots of details beforehand. A bit of patience at the beginning may save a lot of time and money at the end!

Requester information

Name of user requiring support / submitting request★ Required

Telephone number(s) of user requiring support★ Required

Email of user requiring support★ Required

Requester's / your full name★ Required

Telephone number(s) of support requester

Requester's email address

Requester's preferred contact method (this ensures efficient communication and allows us to follow up for more information or to provide updates)

Requester's / your position

Requester's relationship to the user requiring support

Requester's / your company

Requester's / your contact information (telephone, email, address, etc.)

Support request details: device information

What specific hardware / software are you having trouble with? State Windows version, RAM, CPU, GPU, application(s), process(es), type of equipment in use.

Problem description: a detailed explanation of the issue, including any error messages and steps to reproduce the problem. When did the issue start? Please provide us with more details to better assist you. Carefully describe the issue you're encountering. List any error messages popping up; what do they say?

Have you tried any troubleshooting steps already? If so, what happened?

Is the computer having power issues? Do you smell burning? Does the PC power off suddenly? What happens?

What size PSU is installed in the computer (500 W, 600 W, 700 W, 800 W, 900 W, 1000 W)?

Have any new components been added to the computer recently, or any parts changed? Please give details.

Has any other IT company already tried to resolve this issue, or changed any parts? If yes, what happened? Please explain in detail.

Have you backed up your data to a pen drive or external hard drive?

Would you like us to back up your data to a pen drive or external hard drive?

What is the desired outcome of your support request? Examples: connect this PC to the local area network; upgrade the RAM; resolve the issue of slow MS Windows speed; remove suspected malware and/or virus from PC.

Any additional information that you feel may be helpful to us in resolving the issue?

Do you feel that the computer is going slower than normal, or that it should be going faster than it is?

Optional but helpful information: attachments (screenshots, files) can provide additional context for troubleshooting. Remote access permission allows IT to remotely access the device for troubleshooting.

About you

Should we contact the referrer before contacting the end user?

Yes No

How did you hear about Computer Studio / ServTec.Info? Please explain.

Are you involved in IT work? If yes, please explain.

Do you work for an official or government organisation? If yes, please explain in detail. We have a beneficial accounts support program for official organisations.

Authorisation

I authorise Computer Studio (AKA ServTec.Info) to work on my/our computer, and agree to pay the visit fee of 30€ and 1st hour labour of 30€, making a total of 60€, to be paid on arrival. I understand, and agree, that any and all parts supplied are charged extra at the same visit time, even when the error or problem cannot be located.

Terms and conditions

In offering my/our computer, peripheral or component for diagnosis, repair, maintenance, service or upgrade, I/we understand that Computer Studio (AKA ServTec.Info) does not accept any responsibility for loss or damage to any computer, peripheral or component.

In offering my/our computer, peripheral or component for diagnosis, repair, maintenance, service or upgrade, I/we understand that Computer Studio (AKA ServTec.Info) does not accept any responsibility for backing up data, or installed software applications that may be on the computer, laptop, network, intranet or internet.

The person/persons requesting the support or consultancy services of Computer Studio (AKA ServTec.Info) are solely responsible for making sure that any critical data is backed up BEFORE Computer Studio (AKA ServTec.Info) are called in to work on their systems.

Computer Studio (AKA ServTec.Info) technicians will work on my/our computer, peripheral or component to the best of their abilities; however Computer Studio (AKA ServTec.Info) and its technicians do not guarantee that its technicians will be able to solve the problem or problems that my/our computer, peripheral or component is suffering.

I/we understand that Computer Studio's (AKA ServTec.Info) technicians may have to delete all existing data and software programs in order to make the computer or laptop functional again.

I/we understand that I/we are responsible to pay for all repairs/services/products/parts provided by Computer Studio's (AKA ServTec.Info) technicians, in cash, at time of installation.

I/we understand that I/we are responsible to pay a minimum "call-out charge" of 30€ to Computer Studio's (AKA ServTec.Info) technicians, to be paid on arrival, in cash.

Name / sign and date here: type your full name and today's date to sign★ Required

I have read and accept the authorisation and the terms and conditions above.★ Required