Request: IT support at home

Assistance needed for a software or hardware issue

We can help with all sorts of IT challenges, from setting up a PC, laptop, or local area network, to fixing technical issues, and to showing you how to connect to the internet, email services, or simply how to stay connected to your family using online services, and much more besides.

You can request our support by using this IT support request form, or by calling a support technician and making an urgent support appointment directly via our support helpline (+34) 613-996-905. If we are unable to answer your call, because we are on another call or dealing with an urgent support request at that moment, please send us an SMS to (+34) 613-996-905 and an email to ComputerStudio@ServTec.Info stating your full details and explaining as much as possible about the support request. We will contact you as soon as possible. NB: support requests completed via this form take priority over calls and SMS messages.

We will be happy to help you with the software / hardware issue you're experiencing. We usually need to collect some details. Please give as much information as possible.

Who needs support

Name of user requiring support★ Required

Telephone number(s) of user requiring support★ Required

Email of user requiring support★ Required

Requester (if different from the user)

Requester's / your full name★ Required

Telephone number(s) of support requester

Requester's email address

Requester's / your position

Requester's relationship to the user requiring support

Requester's / your company

Requester's / your contact information (telephone, email, address, etc.)

The problem

What specific hardware/software are you having trouble with? State Windows version, RAM, CPU, GPU, application, process, type of equipment in use, computer brand, make, model no., series, serial no. (if known), any special reference number, username and login.

Could you please provide us with more details to better assist you? Carefully describe the issue you're encountering. List any error messages popping up; if so, what do they say?

Have you tried any troubleshooting steps already? If so, what happened? Have you lost any data? Do you have screenshots?

Has any other IT company already tried to resolve this issue? If yes, what happened? Please explain in detail.

What is the desired outcome of your support request? Examples: diagnose blue screen (BSOD) / system lock-up or crash; data recovery; remove suspected malware and/or virus from PC; connect PC to local area network; upgrade RAM; speed up MS Windows; install new programs or hardware; resolve hardware conflicts; unblock internet access to a specific web page, and so on.

Any additional information that you feel may be helpful to us in resolving the issue?

About you

Should we contact the referrer before contacting the end user?

Yes No

How did you hear about Computer Studio at ServTec.Info? Please give details.

Are you involved in IT work? If yes, please explain.

Do you work for an official administration, government organisation, police, or military? If yes, please explain in detail. We have a beneficial accounts support program for official organisations.

Terms and conditions

In offering my/our computer, peripheral or component for diagnosis, repair, maintenance, service or upgrade, I/we understand that Computer Studio (AKA ServTec.Info) does not accept any responsibility for loss or damage to any computer, peripheral or component.

In offering my/our computer, peripheral or component for diagnosis, repair, maintenance, service or upgrade, I/we understand that Computer Studio (AKA ServTec.Info) does not accept any responsibility for backing up data, or installed software applications that may be on the computer, laptop, network, intranet or internet.

The person/persons requesting the support or consultancy services of Computer Studio (AKA ServTec.Info) are solely responsible for making sure that any critical data is backed up BEFORE Computer Studio (AKA ServTec.Info) are called in to work on their systems.

Computer Studio (AKA ServTec.Info) technicians will work on my/our computer, peripheral or component to the best of their abilities; however Computer Studio (AKA ServTec.Info) and its technicians do not guarantee that its technicians will be able to solve the problem or problems that my/our computer, peripheral or component is suffering.

I/we understand that Computer Studio's (AKA ServTec.Info) technicians may have to delete all existing data and software programs in order to make the computer or laptop functional again.

I/we understand that I/we are responsible to pay for all repairs/services/products/parts provided by Computer Studio's (AKA ServTec.Info) technicians.

I/we understand that I/we are responsible to pay a minimum "call-out charge" of 30€ to Computer Studio's (AKA ServTec.Info) technicians.

Terms and conditions: type your full name and today's date to sign★ Required

I have read and accept the terms and conditions above.★ Required